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FAQ
How long does it take to complete the mixing process?
After the necessary miner confirmations
* on the blockchain network, your coins are accepted to our pool. Once there, they are vigorously tumbled and an untraceable amount of new coins will be sent to you immediately.
For added security to our clients, CoinMix has introduced a time delay feature that is missing from our competitors. Our novel delay feature allows for users to preset the delivery time to an accuracy within minutes. By using a time delay, it is impossible for blockchain analysis to detect and back-trace your transaction. Therefore, we highly recommend the use of time delays when mixing. However, the speed exchanges that incorporate a time delay will depend on the delay time you preset and the blockchain's operational capacity.
* Also, the number of necessary confirmations depends on the transferred amount and the type of cryptocurrency.
* on the blockchain network, your coins are accepted to our pool. Once there, they are vigorously tumbled and an untraceable amount of new coins will be sent to you immediately.
For added security to our clients, CoinMix has introduced a time delay feature that is missing from our competitors. Our novel delay feature allows for users to preset the delivery time to an accuracy within minutes. By using a time delay, it is impossible for blockchain analysis to detect and back-trace your transaction. Therefore, we highly recommend the use of time delays when mixing. However, the speed exchanges that incorporate a time delay will depend on the delay time you preset and the blockchain's operational capacity.
* Also, the number of necessary confirmations depends on the transferred amount and the type of cryptocurrency.
How many confirmations does CoinMix require in a transaction?
The number of necessary confirmations depends on the transferred
amount and the type of cryptocurrency. Generally,
cryptocurrencies each operate on their own blockchain network
and therefore have different confirmation requirements. For
most, between 1-6 confirmations is common.
Have you accidentally closed the transaction page before getting
a confirmation?
Not to worry! After beginning the exchange process, there is no
need to keep the transaction page opened. Your order will be
processed according to the settings you've chosen and will not
take longer than 72 hours. CoinMix does not keep any
transaction data older than 72 hours as a part of our customer
privacy and security policy.
How long can I use the incoming address generated by CoinMix
to transfer coins?
The incoming address generated by CoinMix is only valid for 24
hours after its generation and works only with the coin transfer
process once. What this means is that after you begin the mixing
process using CoinMix, the incoming address will receive the
coins from that process but ignore any subsequently attempted
deposits.
If you transfer coins more than once to the same incoming address accidentally, only the first transfer will be processed. If you happen to make this mistake, worry not. Simply contact our CoinMix support staff for a refund of unprocessed transfers.
If you transfer coins more than once to the same incoming address accidentally, only the first transfer will be processed. If you happen to make this mistake, worry not. Simply contact our CoinMix support staff for a refund of unprocessed transfers.
How do you protect your clients' privacy?
CoinMix does not store any information about its clients and
neither do we request any identifying information. After all
mixing conditions have been met and the order executed, the
order history is deleted within 24 hours.
How many coins can I mix at CoinMix?
The minimum amount of transfer for each type of coin is as
follows:
Ethereum: 0.05 ETH
Bitcoin: 0.001 BTC
USDT(ERC20): 50 USDT
USDT(TRC20): 50 USDT
Tron: 500 TRX
BNB: 0.25 BNB
Please be aware that smaller amounts will be considered as donations and will not be refunded if sent to our wallet. At CoinMix, any amount over the minimum can be mixed. However, the available amount of the requested coin will be displayed before the transfer on your order page.
Ethereum: 0.05 ETH
Bitcoin: 0.001 BTC
USDT(ERC20): 50 USDT
USDT(TRC20): 50 USDT
Tron: 500 TRX
BNB: 0.25 BNB
Please be aware that smaller amounts will be considered as donations and will not be refunded if sent to our wallet. At CoinMix, any amount over the minimum can be mixed. However, the available amount of the requested coin will be displayed before the transfer on your order page.
What do 'Alpha Pool', 'Beta Pool' and 'Gamma Pool' signs mean in
the settings of the Service Fee? And what is the difference
between them?
First of all, it should be emphasized that all coins mixed by
CoinMix, regardless of the pool chosen, are equally efficient
when analyzed using our Coin Anonymization Event utility. The
difference between the Alpha, Beta, and Gamma pools is in the
initial history of coins accepted into them.
'Alpha Pool' is our traditional pool operating under the client-to-client scheme whereby reserves for payments to new clients are formed using coins coming from other clients who have chosen the Alpha Pool.
'Beta Pool' reserves are formed using coins from large Alpa Pool transactions, our private reserves, and investors' coins. Owing to this, the Beta Pool has bigger reserves than the Alpha Pool and is typically used for high-value transactions.
'Gamma Pool' reserves are strictly composed of our private reserve and investor coins. Reserves of this advanced pool have no connection to the Alpha Pool reserves and therefore have a guaranteeable, clean origin.
Another important difference is that it is necessary to apply CoinMix code not to receive your coins back in the subsequent mixing when using the reserves of 'Alpha Pool' or 'Beta Pool'. If you use 'Alpha Pool' or 'Beta Pool' reserves, CoinMix code also guarantees a cumulative discount, depending on the volume of mixed coins. When using the reserves of 'Gamma Pool' in the subsequent mixing, it is not necessary to use the CoinMix code as it is impossible to get your coins back. The use of CoinMix code, when using the reserves of the 'Gamma Pool' in the subsequent mixing, does not give any discount, but fixes the total amount of mixed coins, and it can be used to get discount when using the reserves of the 'Alpha Pool' or 'Beta Pool' in the subsequent mixing.
'Alpha Pool' is our traditional pool operating under the client-to-client scheme whereby reserves for payments to new clients are formed using coins coming from other clients who have chosen the Alpha Pool.
'Beta Pool' reserves are formed using coins from large Alpa Pool transactions, our private reserves, and investors' coins. Owing to this, the Beta Pool has bigger reserves than the Alpha Pool and is typically used for high-value transactions.
'Gamma Pool' reserves are strictly composed of our private reserve and investor coins. Reserves of this advanced pool have no connection to the Alpha Pool reserves and therefore have a guaranteeable, clean origin.
Another important difference is that it is necessary to apply CoinMix code not to receive your coins back in the subsequent mixing when using the reserves of 'Alpha Pool' or 'Beta Pool'. If you use 'Alpha Pool' or 'Beta Pool' reserves, CoinMix code also guarantees a cumulative discount, depending on the volume of mixed coins. When using the reserves of 'Gamma Pool' in the subsequent mixing, it is not necessary to use the CoinMix code as it is impossible to get your coins back. The use of CoinMix code, when using the reserves of the 'Gamma Pool' in the subsequent mixing, does not give any discount, but fixes the total amount of mixed coins, and it can be used to get discount when using the reserves of the 'Alpha Pool' or 'Beta Pool' in the subsequent mixing.
Why should the minimum Service Fee be more than 4.25% to use
'Gamma Pool' and more than 2.75% to use 'Beta Pool'?
Maintenance of the 'Beta Pool' and 'Gamma Pool' is much more
expensive, so the Service Fee for them is higher than for the
'Alpha Pool', which is a traditional pool, widely used in the
market.
Is CoinMix safe enough to mix significant amount of coins?
Reserves of CoinMix are large enough to mix vast amounts of
coins without running the risk of receiving poorly mixed,
traceable, or "dirty" coins back. Both our Beta and Gamma Pools
are built to handle high-value exchanges with industry topping
features and unmatched anonymity.
Why is custom service fee safer than a minimal service fee?
Because blockchain is a public and ongoing ledger of all
financial activities performed on it, steps must be taken to
complicate the attempts of different forms of blockchain
analysis. Random or custom fees make any attempted analyses of
your financial transactions much more difficult.
How does payout delay make my mixing safer?
Many forms of blockchain analysis work by drawing a connection
between your transaction and the moment they are received back
to your wallet. By creating a delay between your transaction
with CoinMix and your receiving those coins back to your
wallet, any attempted blockchain analysis will struggle to draw
a correlation between the two events. We use delayed
transactions with an accuracy of up to a minute. You can,
therefore, stagger and randomize the way you receive your coins
back and keep any would-be watchers off of your trail.
What is the code CoinMix provided me with?
You will get a unique CoinMix code during your first order.
Please keep this code handy during subsequent transactions using
Alpha and/or Beta Pool reserves because it will ensure that you
do not receive your own coins back. To use it, simply enter it
during your next CoinMix exchange and rest easy knowing that
you've received clean Bitcoin.
When using the Gamma Pool, it isn't necessary to enter the CoinMix code owing to the fact that it is impossible to receive your own coins back using Gamma reserves.
The same code will provide you with the membership in the exclusive discount system. This discount is automatically calculated depending on the volume of your operations. After each next operation, your discount will increase proportionally and automatically according to the discount table in the 'Fees' section. Please note that we do not offer discounts for use of the Gamma Pool.
When using the Gamma Pool, it isn't necessary to enter the CoinMix code owing to the fact that it is impossible to receive your own coins back using Gamma reserves.
The same code will provide you with the membership in the exclusive discount system. This discount is automatically calculated depending on the volume of your operations. After each next operation, your discount will increase proportionally and automatically according to the discount table in the 'Fees' section. Please note that we do not offer discounts for use of the Gamma Pool.
How long will the order page be available on CoinMix?
Once you generate an order, the order page will become available
and will remain so for 24 hours. If during this time your funds
do not arrive at the generated CoinMix incoming address, the
page will be automatically deleted.
If, however, you do send your funds to the generated CoinMix incoming address within the 24-hour window, the order page will be available until all conditions of the order are met. These conditions include the preset settings for delayed delivery of the coin and the transfer amount partition to one or more wallets. After all of the order conditions are met, the order page will be deleted after 24 hours as per our client privacy policy.
If, however, you do send your funds to the generated CoinMix incoming address within the 24-hour window, the order page will be available until all conditions of the order are met. These conditions include the preset settings for delayed delivery of the coin and the transfer amount partition to one or more wallets. After all of the order conditions are met, the order page will be deleted after 24 hours as per our client privacy policy.